Consumer Action Handbook

Contents: Part I -- Before You Buy: Consumer Information Sources, Cars, Education, Employment, Food & Nutrition, Health Care, Housing, Insurance, Money & Credit, Privacy, Shopping from Home, Travel, Utilities, & Services & Resources for Consumers with Disabilities. Part II -- After You Buy: Product Safety Recalls, How to Complain, Legal Recourse, & Sample Complaint Letter. Part III: Consumer Assistance Directory -- find the place to file your complaint or ask a question. Provides names, addresses, telephone numbers, fax numbers, e-mail, & web sites for contacts in consumer organizations, corporate, trade associations, & government agencies at the city, county, state & Federal level.