Mediation, Conciliation, and Emotions
A Practitioner's Guide for Understanding Emotions in Dispute Resolution
Peter D. Ladd
Published: 2005
Pages: 275
Emotions impact any practitioner of dispute resolution; yet, there are very few programs with courses that explore the emotional side of disputes. In Mediation, Conciliation, and Emotions, Peter Ladd outlines the emotions found in disputes and how these emotions function in dispute resolution.