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Service Management
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James A. Fitzsimmons, Mona J. Fitzsimmons
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New Service Development
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James A. Fitzsimmons, Mona J. Fitzsimmons
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The Implementation of the EU Services Directive
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Ulrich Stelkens, Wolfgang Weiß, Michael Mirschberger
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Service
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Hans Jürgen Peters
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Shared Services in Finance and Accounting
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Tom Olavi Bangemann
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The Economics of Services
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Gary Akehurst, Jean Gadrey
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A Religion of One's Own
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Thomas Moore
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Services Marketing
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Christopher H. Lovelock
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Financial Management
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Cases in Electronic Commerce
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Sid L. Huff, Sidney Laurence Huff
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