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Service Management
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James A. Fitzsimmons, Mona J. Fitzsimmons
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New Service Development
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James A. Fitzsimmons, Mona J. Fitzsimmons
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Managing Service Operations
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Bill Hollins, Sadie Shinkins
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The Implementation of the EU Services Directive
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Ulrich Stelkens, Wolfgang Weiß, Michael Mirschberger
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Shared Services in Finance and Accounting
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Tom Olavi Bangemann
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Service
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Hans Jürgen Peters
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Managing Quality Dynamics
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James Teboul
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The Economics of Services
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Gary Akehurst, Jean Gadrey
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Financial Management
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A Religion of One's Own
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Thomas Moore
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